Thank you for shopping at Marashi Factory, your premier destination for exquisite perfumes and fragrances. We are committed to providing you with a seamless shopping experience, including prompt and reliable delivery services. Please take a moment to review our delivery policy to understand how we handle the shipment of your orders.
1. Delivery Areas: We currently offer delivery services within Kenya.
2. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may vary. Rest assured, we strive to dispatch your order as swiftly as possible.
3. Delivery Methods: We partner with reputable courier services to ensure the safe and timely delivery of your purchases. Our standard delivery option is available for a flat rate within Nairobi. Expedited and express delivery options may also be available at an additional cost.
4. Estimated Delivery Time: The estimated delivery time for standard shipping within Nairobi and Mombasa is 2 business days. Please note that delivery times may vary based on your exact location and unforeseen circumstances such as weather conditions or public holidays.
5. Order Tracking: Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status and location of your shipment.
6. Delivery Charges: Delivery charges are calculated based on your location and the selected delivery method. The applicable charges will be displayed during the checkout process.
7. Delivery Confirmation: Upon successful delivery, you will receive a confirmation email. Please ensure that the provided delivery address is accurate to avoid any delivery issues.
8. Missed Deliveries: If you are unavailable to receive your order, our courier will make multiple attempts. After a specified number of unsuccessful attempts, your order may be returned to our warehouse. Please contact our customer service team to arrange for redelivery.
9. International Shipping: At present, we only offer shipping within Kenya. For international shipping inquiries, kindly contact our customer service for personalized assistance.
10. Contact Information: For any inquiries or concerns regarding your delivery, please contact our customer service team at +254 705 999000.
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Thank you for choosing Marashi Factory. We appreciate your trust in our products and services.
Note: Marashi Factory reserves the right to update or modify this delivery policy at any time without prior notice. It is the responsibility of the customer to review the policy periodically.
