We appreciate your business at Marashi Factory and aim to provide you with high-quality perfumes and fragrances. If your purchase does not meet your expectations, we have outlined our Refund and Returns Policy below to ensure a smooth and transparent process.
1. Returns Eligibility: You may be eligible for a return if your product is damaged, or defective, or if you receive the wrong item. To be eligible, please initiate the return process within 2 days of receiving your order.
2. Return Procedure: To initiate a return, please contact our customer service team at +254 705 999000 with your order number and details of the issue. Our team will guide you through the return process, providing you with instructions and a return authorization if necessary.
3. Condition of Returned Items: Returned items must be unused, in their original packaging, and in the same condition as when you received them. We reserve the right to reject returns that do not meet these criteria.
4. Return Shipping: Marashi Factory will cover the return shipping costs for eligible returns due to product defects, damage, or incorrect items. For other reasons, the customer may be responsible for the return shipping fees.
5. Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2 business days, and a credit will be applied to your original method of payment.
6. Exchanges: If you wish to exchange an item for the same product or a different one, please contact our customer service team to discuss the available options.
7. Non-Returnable Items: Certain items are non-returnable, including gift cards and promotional items. We will clearly state if an item is non-returnable at the time of purchase.
8. Cancellation Policy: If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be cancelled.
9. Contact Information: For any questions or concerns regarding refunds and returns, please reach out to our customer service team at +254 705 999000.
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Thank you for choosing Marashi Factory. We value your satisfaction and are dedicated to resolving any issues with your purchase promptly.
Note: Marashi Factory reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. It is the responsibility of the customer to review the policy periodically.
